Home - FAQ
Hong Kong, Hong Kong
We are sorry if you have to file an RMA ( Return Merchandise Authorization) request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
If we send you the wrong item:
In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.
If we send you the right item but wrong color:
In this case,as returning back is too troublesome and cost a lot,if you also like the color we send you and are willing to keep it,we would like to make some compensation for that.
Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.
We do not accept return just because customers do not like the item you received even it is right for everything.
We do not accept cancellation of orders in the production process, if the cancellation，only get a partial refund
Note : Custom sizes and custom colors are not returnable
We don't accept returning for following cases:
2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 2 days from the day you receive your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,We have the right to refuse to return
2) Once Customer Service has approved your request,they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package,your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
4) All returns costs (customer bears the shipping cost)
Sweetheart Girl reserves the rights to deny credit if items returned in unacceptable condition.
If the problem for return or exchange is caused by yourself, we will not accept the return or the exchange.
We sure do!
from ordering to receiving needed 25-28 days time to reach your address, please understand
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.
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Hong Kong, Hong Kong
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